Two years ago our yard underwent a complete renovation – tons of hard work and quite a bit of money, but we’ve loved the results. However, there’s one variety of plants that started to spread and little shoots would pop out in nearby areas. Check this out:
(We couldn't save that poor purple plant in the middle)
I called the warranty lady at the landscaping company (kindly explaining that we made it clear we wanted a low-maintenance yard) and after several weeks she agreed to send someone out to help pull out the shoots and prune them back. The plants are only under warranty for the first twelve months and they would only replace dead plants, not plants we don’t end up liking. So they could have easily told me “Too bad, your loss.” Anyhow, when a gal came out she tried to fix the problem, but soon realized it wasn’t an easy task (she didn’t want to do it herself). We talked it over and decided it would be an on-going problem (they will continue to spread, even if we pull out this years shoots). I told her I’d like them completely removed then. She said she would send one of their employees out do it another day. She took several pictures to show the warranty lady and we bonded as we talked about how horrible the situation was. I was friendly as I expressed my disappointment about having to be liable to replace all the plants (we planted 17) and asked her to relay all we discussed to the powers that be. Within a few hours I received a phone call and was told not only will they pull them all out, but they will replace them all and bring in new dirt and bark to make it look as great as it should. Wow, I hoped for this result, but didn’t really expect it. I was hesitant to call and look stupid thinking they owed us anything, but just shows that it pays to ask.
Here’s a picture of a few of the plants after they were dug up. The plants filled up the entire back of their work truck. It took the guy over five hours to fix everything.
Over the years I’ve gotten some killer deals on things. I think you have to expect great things, but not demand them. Here’s one of my favorite and proudest:
June 2005: Our freezer wasn’t working great. It was no longer under warranty but I decided to pay for them to come out and look at it. They ordered a part to get it fixed. In the meantime they gave us a credit so we could purchase a freezer until they could get ours working. It was a big enough credit to purchase a large upright freezer which we put in our garage. I even purchased one that wasn’t their brand and they still paid for it. THEN, they couldn’t get the part in to fix the freezer in the house, so they ended up replacing the entire 4+ year old fridge and freezer for FREE and we got to keep the freezer they bought in our garage. Best deal we’ve ever gotten and I didn’t even have to pay the small fee to have them come out in the first place.
I like to think that I am an awesome deal getter, but maybe, just maybe, this is one of the blessings we’ve received from always paying a full tithing... Maybe it’s a little of both.
